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Compliments, suggestions and complaints


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Compliments form
We are always pleased to know that we are providing a good service or that our staff are doing a good job. It helps us to know that we are developing services in the right way, and we always pass your comments on to members of staff.
About us
South Norfolk Council takes your privacy very seriously and provides the following information in compliance with data protection legislation - this refers to the Data Protection Act 1998 as long as it is in force and thereafter the General Data Protection Regulation (EC) 2016/679 and any national implementing laws. South Norfolk Council, in determining the purpose and means of processing your personal data, are for these purposes what is known as the 'Data Controller'.
What we do with your data
We will pass the details submitted in your compliment onto the relevant member of staff. We will hold the personal data submitted on this form for 2 years from fulfilment, and delete thereafter.
Your Rights
Under data protection legislation you have the right to request: access to, rectification, erasure, restriction, objection or portability of your personal data. You can find out more about these rights on our Data Protection Policy. These rights are not absolute and we will tell you if there is an applicable exception. If you have any concerns or questions about data protection contact the Data Protection Officer at You also have the right to lodge a complaint with the regulator, The Information Commissioner’s Office.
You can send us these details anonymously, but if you would like us to contact you about them, please tell us how to get in touch with you.
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